Contact Us
At Jackie Jackpot, we understand the importance of being accessible and supportive to our customers. If you need assistance with your account, have a question about our games or promotions, or simply want to reach out for any reason, please don't hesitate to contact us.
Customer Support Availability
Our support team is available from 07:00-23:00 GMT, Monday through Friday. You can expect a quick response during these hours as we strive to resolve your queries in a timely manner.
Live Chat Support
For immediate assistance with any questions or concerns you may have while logged into our site, simply click on the live chat icon and one of our friendly support agents will be happy to help. Live chat is available only for logged-in members.
Email Support
If you prefer email or need further assistance outside of our operating hours, please contact us. We'll respond as soon as possible with a resolution to your inquiry.
Help Centre and FAQ Section
We also have an extensive help centre that contains answers to many common questions. For any additional support beyond the FAQs, feel free to reach out via our contact methods above.
Responsible Gambling Assistance
At Jackie Jackpot, we care deeply about your gaming experience being enjoyable and responsible. If you're concerned about your gambling habits or want information on managing them responsibly, please visit our dedicated page for tools and resources provided by us in alignment with UKGC requirements.
Troubleshooting and Technical Support
For issues related to the technical functioning of our site, account login problems, or any other platform-specific issue not covered by the FAQs or help centre section, kindly reach out to our support team using one of the above methods. They'll guide you through troubleshooting steps tailored to your specific concern.
Account-Security and Verification Assistance
To ensure a secure gaming environment for all players, we occasionally request verification information from certain customers. If you need assistance with this process or are unsure about why it's being requested, please contact our support team directly via email.
Mobile and Desktop Support Accessibility
Our site is designed to be accessible on both desktops and mobile devices alike. This allows you to enjoy your favourite games from any location at a time that suits you best.
If you have any specific queries not covered by the above sections, please don't hesitate to contact us using one of our provided channels. Our team will always do its best to help resolve any issues promptly.
Preferred Contact Method
We recommend reaching out via live chat for immediate assistance as it is more direct and usually responds quickly during operating hours. However, feel free to use email for matters that require a detailed response or further interaction beyond the initial query resolution.
Lastly, we're committed to being fair in our handling of customer concerns and will always do our best to resolve disputes fairly under our complaint policy available on request.
Thank you for your understanding and cooperation in these matter.
